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FAQ

Q1

What is the Minimum Order Quantity (MOQ)?

A1

We are flexible with orders. For high-value APIs and intermediates, the MOQ starts from 10g or 100g. For general chemicals, the MOQ is typically 1kg or 25kg (one standard package). Please contact our sales team for specific product requirements..

Q2

Do you provide COA and MSDS/SDS for the products?

A2

Yes, strictly. Every batch of our products comes with a comprehensive Certificate of Analysis (COA). We also provide the latest Material Safety Data Sheet (MSDS/SDS) to ensure safe handling and compliance with international shipping regulations.

Q3

Do you provide samples before commercial order?

A3

Yes - we can arrange samples of 0.5-100 grams of most APIs and intermediates for laboratory testing before placing a commercial order.

Q4

What is your sample policy regarding cost and shipping?

A4

For most standard products, we can provide free samples, and the client only needs to cover the shipping cost. For high-value APIs or custom synthesis items, a sample fee may apply, which is often refundable in your first bulk order.

Q5

What shipping methods do you use for chemical products?

A5

We use express couriers (FedEx, DHL, UPS) for samples and small quantities. For bulk orders, we arrange air freight or sea freight based on the urgency and volume. We are experienced in handling Dangerous Goods (DG) shipments to ensure smooth customs clearance.

Q6

Do you offer custom synthesis service?

A6

Yes, we have a professional R&D team and laboratories capable of undertaking custom synthesis projects from grams to tons. We can support you from the initial research phase through to commercial scaling.

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China Office:

Room 1105, E08-2, Suning Huigu, No 268, Jiqingmen Street, Gulou district , Nanjing, Jiangsu, China

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